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CHILDLINE India Foundation » Department » Services

The Services Department performs the function most integral to the existence of CIF. The Services Department oversees the implementation of CHILDLINE service across the country and provides vital support to CHILDLINE partner organisations to ensure quality standards of the CHILDLINE services delivery, from intervention in cases received by CHILDLINE, creating awareness about the service, networking and advocacy at city level, through networking and facilitation visits to the CHILDLINE cities.

The Grants-in-aid to the CHILDLINE partners are recommended every year, based on the assessment of performance done by the Services team. The Services department of CIF operates in a decentralized manner and service team is supported by the Regional Resource Centre in each region of the country namely West Regional Resource Centre (WRRC), East Regional Resource Centre (ERRC), North Regional Resource Centre (NRRC), South Regional Resource Centre (SRRC).

The Goals of the Department covers:

To develop standardized systems to enable partners to:

Make effective interventions, generate quality data, utilise data to increase intervention calls, to increase and enhance child participation in intervention process, Influence network and media.

  • To enable partners to conduct enhanced and effective outreach programme in order to increase involvement of civil society organisation and media.
  • To undertake review as a step towards reimagining NICP
  • To enable other department of CIF by providing relevant information to optimise use of technology for service excellence
  • To generate joint venture with partners to new service delivery mechanisms