Partnership with children
Children have been and will always be the most effective partners of CHILDLINE. Central to conceptualizing the service, children’s involvement is paramount in evaluating, suggesting and participating in any decisions regarding CHILDLINE, which in turn involves and revolves around them. And the most effective awareness method remains, spreading the CHILDLINE message through children who volunteer their services for CHILDLINE.


Partnership with youth
Majid knows everytime a new child comes to his “area”, the railway station of Alwar. A ricksaw puller by profession, Majid, aged 19 years, has been a strong ally of CHILDLINE. Regular calls from him to the center have helped the CHILDLINE team to reach out to children who have run away from home, are lost or go missing.

The need to involve the youth who have grown up as street children, came from the fact that they are the biggest resource when it comes to reaching out to the child. Various partnerships emerged from this need: Groups of children at railway stations volunteered to become “watchers”, calling in every time they saw a lost child or a child being abused; street youths volunteered for outreach programmes, telling people about CHILDLINE and encouraging people to start calling in; migratory street children who travel from one city to another, spread CHILDLINE awareness and also compare the quality of services across cities, offering us invaluable feedback. In all CHILDLINE cities, the phones are staffed predominantly by youth who have been in difficult circumstances themselves in their childhood and now wish to reach out to other children.