1. What is CHILDLINE?
CHILDLINE is the nations
first 24-hour phone outreach service for children in need. Any child/concerned
can call CHILDLINE through its toll free number 1098 and access
2. How does CHILDLINE work?
CHILDLINE in each city operates through a structured
network of children’s. Each call centre has a team of trained youth
who man the telephone lines 24 hours a day. Within minutes of receiving
a call the team rushes to the child and attends to the crisis at
hand. It may involve going to a police station, the Juvenile Welfare
Board or a hospital-constant follow up till the child tides through
the crisis after which options for long term rehabilitation are
presented to the child.
How is it different from any other helpline?
Globally no other non-profit helpline provides outreach
services on a 24-hour completely free of cost. CHILDLINE goes beyond
counselling over the phone by using the telephone as a medium of
link children in need to services that exist for their rehabilitation.
4. Who does CHILDLINE reach
CHILDLINE reaches out to all children in need of
acre and protection such as: street children, child labourers, children
who have been abused, child victims of flesh trade, differently-abled
children, child addicts, children in conflict with the law, children
in institutions, mentally challenged children, HIV/AIDs infected
children, children affected by conflict and disaster, child political
refugees, children whose families are in crises.
5. What do children call CHILDLINE for?
Children call when they are ill, have met with accidents,
when they are lost, being abused, in need of shelter, have run away
and want to return to their families, in need of counselling and
guidance, for CHILDLINE to perform the last rites when no family
claims remains of deceased children.
6. Do children really
CHILDLINE has responded to over 4.5 million calls
nationally. Help is just a phone call away for a number of children
who would never know whom or where to ask for help. Additionally,
sharing problems with someone without having to disclose their identity
makes it easier for children.
CHILDLINE is never seen on TV, so do children really know
about the service?
CHILDLINE in any city strategically
does not approach the media for at least a year. Children who call
CHILDLINE are those who live in extremely vulnerable situation.
Often they do not have access to the media. Hence to make them confident
that CHILDLINE will be there for them thrust of CHILDLINE outreach
programmes is through direct word of mouth methods. It involves
the organisation of meetings with children at street corners, market
places, parks, railway stations. Bus stands etc., sharing the concept
of CHILDLINE with them, teaching them how to dial 1098, speak on
the phone, etc. Periodical evaluation of the service and the needs
of the children also take place at CHILDLINE parties, Bal adalats
at these meetings. At CHILDLINE the largest number of volunteers
are children. Their ownership to the service is very high, they
feel that CHILDLINE belongs to them and assume that to call CHILDLINE
when any of them are in trouble is their responsibility.
8. Does CHILDLINE have its own hospitals and shelters?
CHILDLINE does not create
infrastructure. It makes use of facilities and services that already
exists. It attempts to bring Government and Non Government agencies
together for children. Through its interventions CHILDLINE identifies
services that do not exist and advocates for their establishment.
9. What is CHILDLINE India Foundation?
CHILDLINE India Foundation (CIF) is the
nodal organisation that anchors the CHILDLINE service across the
country. It functions as a partnership model, where
voluntary agencies function as the call
receiving centres, academic institutes anchor all research, documentation,
networking and coordination, children volunteer their time, and
corporate organisations provide their expertise, resources, and
10. Is there anything I can do?
Call 1098 when to
see any child in distress
Tell every vulnerable
child you see about CHILDLINE 1098
Make a donation to CHILDLINE India Foundation