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Career Opportunities with CIF
CIF is a professional NGO which takes career planning, succession planning into consideration when appointments are made. We have several home-grown heads at this point of time, who are deeply committed to CIF. They are professional by training and have learnt on-the-job as well.
If you want to make a career with CIF we currently
have the following positions to be stepped into immediately as
we are into expansion with 150 cities.
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Resource Mobilisation Vacancies
Positions based at Mumbai, Kolkota and Chennai.
To introduce the cause of CHILDLINE India Foundation to various
organizations such as schools, corporates as well as individuals
at various levels.
To raise funds for various projects and programs, by means of
a variety of campaigns.
Graduate/ Post graduate in any discipline. Good communication
skills in English and the respective regional Language, knowledge
of internet and Microsoft Office essential - Age 20 to 35 years.
Fresh graduates can also apply. Those with NGO fundraising experience
are encouraged to apply.
Please send your resumes to : resources@childlineindia.org.in
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POSITION : CHILDLINE Contact
Officers (CCO) - several positions available
About CHILDLINE Contact Centre (CCC)
The CHILDLINE Contact Centre (CCC) is an initiative to bring
contemporary IT and telecom technologies, in the form of contemporary
Call Centre, to support the CHILDLINE network. Currently operating
out of Mumbai, the CCC is catering to cities of North and West
India . CCC is poised to grow to cover all regions and will
eventually have centres in all regions.
Job Description
The position requires one to:
• Attend incoming 1098 calls at CCC and make outgoing calls to CHILDLINE Intervention Units (IUs), whenever intervention is required.
• Follow up with IUs for case documentation and for reports on cases received by them during their routine outreach activities.
• Perform all assignments as assigned to you by CCC Operations Manager
Training and Growth
CCOs have the opportunity to grow within the CCC as well as grow in our Services teams depending on qualifications, experience and aptitude. CCOs are trained for voice response management, case documentation and promising candidates would also be given advanced level training on basic tele-counselling.
Qualifications and Requirements
• Graduates, preferably from BSW or related Social streams (however graduates of other streams are also welcome to apply). MSW candidates too have a chance to be in positions of leadership at CCC based on their performance as CCOs.MSW Candidates with experience and MA Counselling/Psychology/Sociology with relevant experience can be considered as Sr CCOs.
• Candidate must have a pleasant disposition: a clear and mature voice and a strong desire to be a part of the child protection sector.
• Computer skills is necessary: typing 30wpm with ability to work on word and excel
• Must be fluent with either
• Hindi and Punjabi OR
• Hindi & Gujarathi OR
• Hindi & Marathi (few positions available).
Location and work hours
• CCC currently operates out of Tata Consultancy Services at Vikhroli.
• CCC works 24 hrs on all days of the year.
• The operations are however in shifts for 6 working days a week (one can also avail leave etc) (Lady CCOs donot work in night shifts).
Eligibility:
Only residents of Mumbai/Thane and New Mumbai can apply. Candidates from outside these places will not be considered.
Compensation
Starting from Rs 6000/- pm at the basic level upto Rs 15,000/- pm depending on qualifications and experience.
To apply:
Please submit your CV with "Position of CCO" marked in the subject line via email to: careers@childlineindia.org.in
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