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Statistics

CHILDLINE 1098 SERVICE » Operations » Call Statistics

Call StatisticsThe CHILDLINE service is available to children over 372 cities / districts across 34 States / UT’s in India, through a well – integrated network over 700 partner organizations. CHILDLINE 1098 initiates dialogue with children in need of care and protection and acts as a tool for change in the Child Protection arena. CIF not only plays the role of listening to the voice of the child, but also plays the role of strengthening, molding and filling the gaps of existing National Child Protection Mechanisms.

During April to June 2015, CHILDLINE received a total 1504214 calls from children and concerned adults. The tabulation for the same appears below:

National Calls to CHILDLINE 1098:  Zone wise distribution of National calls »

Sr.No.

Categories

East

North

South

West

National

No. of Cities

101

93

94

73

361

I

Medical

3468

2104

1647

2140

9359

II

Shelter

5502

1932

6401

1697

15532

III

Restoration

3651

796

4582

149

9178

IV

Protection from abuse

7195

10147

16250

6139

39731

V

Child in conflict with law

155

113

314

62

644

VI

Sponsorship

2500

3638

3593

2685

12416

VII

Missing
Children

Child found & identified as lost

1646

6659

851

2461

11617

Parents asking for help

2194

2668

1114

980

6956

VIII

Emotional support & guidance

3081

1474

6768

1278

12601

IX

Other intervention

1834

1017

792

476

4119

X

Total I - IX

31226

30548

42312

18067

122153

XI

Information & Other calls

1399028

2170664

1658668

1023057

6251417

 XII

Total X - XI

1430254

2201212

1700980

1041124

6373570

 

Highlights:

  • Protection from abuse is category which got highest number of Intervention cases which is around 1/3rd of total intervention of CHILDLINE. South zone has received highest number of protection from cases (41%) followed by North (26%), East (18%) and West (15%).
  • Missing is the second largest intervention with 16% followed by Shelter 13%, Emotional support & guidance and Sponsorship 10% each.
  • South zone is the major contributor to the total intervention calls of CHIDLINE with 35% followed by East & North zone 25% each and West 15%.
  • Out of total 63,73,570 calls received by CHILDLINE during April – December 2015, North zone has received most number of calls i.e. 35% of total calls, followed by South 27%, East 22% and West 16%.
  • East zone has most number of cities/District (101) where CHILDLINE is functional followed by South (94), North (93) and West (73).
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